Rackspace Cloud - Sites Status

Cloud Sites | WC2 | Online

At approximately 9:35 AM CT, the Rackspace Cloud Operations team identified a network traffic issue within WC2 of our DFW Data Center that is affecting multiple clusters (SSL, PHP, etc.). Currently, customer sites may be down or experiencing latency connectivity. Our Operations team is actively working to resolve the issue.

As of 10:00AM CT, our Engineers continue working on this issue. We thank you for your patience.

As of 10:20AM CT, our Engineers continue working on this issue. We thank you for your patience.

As of 10:25AM CT, our Engineers were able to make configuration changes in order to mitigate the effects of the issue. At this time, WC2 within our DFW datacenter is back to normal functionality. Previously affected sites should be back to normal. We greatly apologize for this inconvenience.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407.

Cloud Sites | Control Panel | Online

At approximately 6:25 PM CST, Rackspace Cloud Engineers identified an issue with our Control Panel. We are currently experiencing intermittent accessibility and some functionality may be degraded. Our Engineers are diligently working on the issue.

Update: As of about 7:05 PM CST, Cloud Engineers have restored full functionality to the Control Panel.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407

Cloud Sites | PHP Clusters in WC2.DFW2 | Online

At approximately 1:45 PM CT, Rackspace Cloud engineers have identified an issue with PHP clusters in DFW wc2. Customer websites that reside on these particular clusters may experience intermittent timeouts, no suitable node errors, and/or longer load times. Our engineers continue working towards a resolution.

At approximately 2:10 OM CT, our Rackspace Cloud engineers were able to resolve the issue.  Functionality has returned; however, if you continue to experience issues, please dont hesitate to contact your support team!

We really appreciate your understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

Cloud Sites | SSL-1 wc2.dfw1 | Online

At approximately 8:45 AM CT, the Rackspace Cloud Operations team identified an SSL issue in our DFW data center. Currently, customer sites utilizing SSL may experience connectivity issues. Our Operations team is actively working to resolve the issue.

UPDATE: at 9:45AM CT, our Operations team continues to work on the SSL issue. Websites utilizing SSL in our wc2.dfw datacenter on our SSL-1 cluster may be experiencing connectivity issues.

UPDATE: as of 10:45AM CT, our Operations team is still working on resolving the SSL issue in our wc2.dfw datacenter within the SSL-1 cluster.

UPDATE: as of 11:15AM CT, our Operations team has resolved the issue affecting the SSL-1 cluster in our wc2.dfw datacenter. Sites utilizing SSL in that cluster should be resolving normally.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407.

Cloud Sites | PHP 5-19 DFW2 | Online

At about 10:30 AM CT, Our engineers have identified an issue with cluster php5-19 in dfw wc2. Customer websites that reside on that particular cluster may experience intermittent timeouts, no suitable node errors, and/or longer load times. Our engineers continue working towards a resolution.

Update: At about 11:30 CT, Cloud Engineers have resolved the issue and restored full functionality to php5-19 in dfw wc2.

We really appreciate your understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

Cloud Sites | PHP5-1 ORD1 Provisioning | Online

As of 1:00 PM CST, The Rackspace Cloud Systems engineers have identified an issue with new sites in our ORD WC1 Datacenter. New sites after 15minutes will display "Please come back later" when using their test link.

Update: 2:00 PM CT, Cloud engineers have resolved the provisioning issue and restored full functionality.

 If you have any questions, please contact a member of our support team via live-chat or at the following telephone numbers: 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.

Cloud Sites | Chat, Phone Support | Online

At approximately 1:15 PM CT, the Cloud Sites Team has become temporarily unavailable via the chat and phone support mediums. During this time, our ticket and phone availability is not impacted.

UPDATE: As of 1:40 PM CT, this issue has been resolved. The Cloud Sites Support team is now fully available via telephone, chats, and tickets.

We really appreciate your patience during this temporary support interruption. If you have any further questions, you may contact a member of our support team by submitting a ticket. Once the issue is resolved, we may reach us by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

Cloud Sites | PHP 5-19 DFW2 | Online

At about 12:45 PM CT, Our engineers have identified an issue with cluster php5-19 in dfw wc2. Customer websites that reside on that particular cluster may experience intermittent timeouts, no suitable node errors, and/or longer load times. Our engineers continue working towards a resolution.

Update: 1:20 PM CT, Cloud engineers have resolved the issue and have restored full functionality.

We really appreciate your understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

Cloud Sites | MySQL50-29.DFW1.WC2 | ONLINE

As of about 4:00 PM CT, the Rackspace Cloud engineers identified an issue on MySQL 50-29 in our DFW data center. At this time, connections to this database server are intermittently affected. At th is time, it is in READ ONLY mode. Our engineers are diligently working on resolving the issue.

Update: As of about 5:00pm CT, Rackspace Engineers identified and resolved issues with MySQL 50-29.  The cluster is back online.

Thank you for your patience and understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

Cloud Sites | Ticket System Maintenance | Saturday, January 21st 2012 from 6:00 PM CST until 8:00 PM CST

On Saturday, January 21st 2012 from 6:00 PM CST until 8:00 PM CST (0:00 PM GMT until 2:00 PM GMT). The Rackspace Cloud Ticketing System will undergo maintenance. We anticipate Ticketing services to be unavailable for the duration of this maintenance. Our technicians will still be available via phones and chat during this time.

We apologize for the inconvenience. If you have any questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

Cloud Sites | MySQL50-91.wc1.dfw1 | Online

As of about 1:25 PM CT, the Rackspace Cloud engineers identified an issue on MySQL 50-91 in our DFW data center. At this time, connections to this database server are intermittently affected. Our engineers are diligently working on resolving the issue.

Update: As of about 1:45 PM CT, Cloud Engineers have resolved the issue regarding MySQL 50-91 and restored full functionality.

Thank you for your patience and understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

Cloud Sites | mysql50-28.ord1 | Online

As of about 10 AM, the Rackspace Cloud engineers identified an issue on MySQL 50-28 in our ORD data center. At this time, connections to this database server are intermittently affected. Our engineers are diligently working on resolving the issue.

Update: As of about 10:20 AM CT, Cloud Engineers have resolved the issue regarding MySQL50-28 and restored full functionality.

Thank you for your patience and understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

Cloud Sites | Network Connectivity DFW | Online

At approximately 9:50 AM CT, an internet provider started to experience issues into the DFW data centers. During this time you may have experienced network latency and/or packet loss. Cloud Engineers are investigating the impact and resolution. 

Update: As of about 10:40 AM CT, little customer impact from the service provider situation.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407.

Cloud Sites | Priority Maintenance | Control Panel | Wednesday January 18th, 2012 from 10:00 PM – 12:00 AM CST

The Rackspace Cloud system engineers will be performing updates to our Cloud Sites infrastructure on Wednesday January 18th, 2012 from 10:00 PM – 12:00 AM CST. During this maintenance customers may notice slowness and degraded performance within the control panel.

If you have any questions or concerns in regards to this maintenance please do not hesitate to contact a member of our support team via live-chat or at the following telephone numbers: 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407

Cloud Sites | Outbound Traffic | Online

At approximately 8:30 AM CT, the Rackspace Cloud engineers identified an outbound traffic issue in our ORD data center. Currently, customer sites making outbound calls such as API requests may experience connectivity issues or latency. Our engineers are working to resolve the issue.

[Update 1/16 @ 9:00 AM CT] The Cloud Sites Engineers were able to resolve the outbound traffic issue. Thanks for your patience.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407.

Cloud Sites | SSL2 ORD1 | Online

At approximately 6:15 PM CT, the Rackspace Cloud engineers identified an SSL2 issue in our ORD data center. Currently, customer sites with SSL may experience connectivity issues. Our engineers are working to resolve the issue.

At 6:45 PM CT, the Rackspace Cloud engineers have resolved SSL2 ORD1.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407.

Cloud Sites | MySQL50-53.ord1 | Online

Late this morning the Rackspace Cloud engineers identified an issue on MySQL 50-53 in our ORD data center. At this time, connections to this database server are intermittently affected. Our engineers are diligently working on resolving the issue.

[Update @ 2:00 PM CT]  Rackspace Cloud Engineers continue to work on the affected MySQL cluster in our ORD data Center. We will continue to update this post as we get more information.

[Update @ 4:30 PM CT]  Rackspace Cloud Engineers continue to work on the MySQL cluster in our ORD data Center. This database is currently in read-only mode. We will continue to update this post with more information.

[Update 1/16 @ 6:30 PM CT] Our Cloud Sites Engineers continue working on the MySQL issue. Our next update will be later this evening.

[Update 1/16 @ 7:15 PM CT] Our Engineers have reolved this issue and the cluster is now in Read/Write.

Thank you for your patience and understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

Cloud Sites | ORD Data Center | SSL Issues | ONLINE

At approximately 9:30 AM CT, the Rackspace Cloud engineers identified an SSL issue in our ORD data center. Currently, customers may experience configuration issues for SSL Certifications.  Our engineers are working to  resolve the issue.  Also, if your SSL site is not yet pointing to the new SSL IP address, we ask that you update that as soon as possible.

*[Update 1/16]* Our Cloud Sites Engineers continued to work on the SSL issues affecting some of our customers. We thank you for your patience.

[Update 1/17 @ 9:00 AM CT] Our Cloud Sites Engineers continue to work on the SSL issue affecting some of our customers.

[Update 1/17 @ 10:00 AM CT] The SSL issues regarding Certifications has been resolved.  If you have any questions, please feel free to contact us at your convenience.

Thank you for your patience and understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

Cloud Sites | Control Panel Feature | Online

After the SAT to ORD datacenter migration completion at 6 AM CT on Sunday, 1/15, we began to experience a feature degradation withing our Control Panel. This intermittent issue is causing our Features Tab to not properly display some customer Database(s).

*Please note that those customer databases are not viewable or displayed; however, they exist on our backend infrastructure. Our Engineers are working on displaying the databases within our Control Panel.

[Update 1/16 @ 11:00 AM CT] Our Cloud Sites Engineers continue to work on the this feature degradation issue. Thanks for your patience.

[Update 1/16 @ 12:00 PM CT] Our Cloud Sites Engineers were able to resolve this issue. The CP feature functionality has been restored. We appreciate your patience.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407.

Cloud Sites | SSL | Online

At approximately 11:55 AM CT, the Rackspace Cloud engineers identified an issue SSL in our ORD data center. Currently, customers may experience intermittant connectivity issues.  Our engineers are diligently working on resolving the issue.  If your SSL site is not yet pointing to the new SSL IP address, we ask that you update that as soon as possible.

At approximately 845 PM CT, the Rackspace Cloud engineers have resolved the issues with SSL in our ORD data center.

Thank you for your patience and understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

Cloud Sites | ORD Datacenter | MySQL Issues | Degraded

At the close of our SAT to ORD migration at approximately 6:00AM CT on 1/15, our engineers identified an issue with synchronization of data for some (not all) MySQL databases. Please note that our Engineers are currently working on re-synchronization and replication of this data as quickly as possible.

Some customers may experience one or more of these symptoms:

• MySQL data that is not fully synchronized (appears to be older data)

• Missing Table/s

*[Update 1/15 - Today]* Our Cloud Sites Engineers continue to work on the above mentioned database issues. Our Rackspace Cloud Engineers continue working through the DB replication issues. The Engineers are proactively targeting and resolving DB issues in our ORD Data Center.

Support is here to assist you if you are unsure of your DB issues. Feel free to reach out to Support via chat, ticket, or phone call.

Thank you for your patience and understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

Cloud Sites | Storage Issue | Online

At approximately 4:00 AM CT, during the SAT1 migration to Rackspace's ORD  data center, Rackspace Cloud engineers identified an issue with our storage devices which may potentially affect IIS customers.  We have currently escalated this to our vendors in order to determine a quick solution.  During this time, customers using IIS may experience intermittent latency or complete unavailability.  We will be updating this post with more information as we get it. If you are not using IIS and are experiencing issues, please contact our support team, as we would be more than happy to troubleshoot your issue.

[Update @ 6:45 AM CT] Rackspace Engineers continue to research the issues associated with the storage device.  Our vendors continue to collaborate with us as we probe for a solution.

[Update @ 8:45 AM CT] Please note that our Rackspace Engineers continue to research and troubleshoot the issues associated with the storage device.  Our vendors continue to collaborate with us as work towards a solution.

[Update @ 11:00 AM CT] Our Rackspace Engineers continue to investigate and troubleshoot the current storage issues. Our vendors continue to collaborate with us as we work towards a solution.

[Update @ 12:30 PM CT] Our Rackspace Engineers continue to investigate and troubleshoot the current storage issues. Our vendors continue to collaborate with us as we work towards a solution.

[Update @ 1:30 PM CT] Our Rackspace Engineers continue to investigate and troubleshoot the current storage issues. Our vendors continue to collaborate with us as we work towards a solution.

[Update @ 2:30 PM CT] Our Rackspace Engineers continue to investigate and troubleshoot the current storage issues. Our vendors continue to collaborate with us as we work towards a solution.

[Update @ 3:30 PM CT] Our Rackspace Engineers continue to investigate and troubleshoot the current storage issues. Our vendors continue to collaborate with us as we work towards a solution.

[Update @ 4:30 PM CT] Our Rackspace Engineers continue to investigate and troubleshoot the current storage issues. Our vendors continue to collaborate with us as we work towards a solution.

[Update @ 5:30 PM CT]
 
Rackspace engineers are continuing to work on the issues that are causing availability issues for .NET / ASP sites.  At this time, we are continuing to work closely with our vendor to address the root cause of this issue and restore normal service. These issues are the result of connectivity issues we are having to our backend storage system, which is limited to Windows-based web sites.   Our team is fully engaged on this issue and is working to remedy the situation as quickly as possible.

[Update @ 6:30 PM CT] Our Rackspace Engineers continue to investigate and troubleshoot the current storage issues. Our vendors continue to collaborate with us as we work towards a solution.

[Update @ 7:30 PM CT] Our Rackspace Engineers and storage vendors have isolated the current availability issues for .NET/ASP sites. At this time our Engineers believe a resolution to be in place and will continue to monitor for the next hour before closing out this particular issue. 

[Update @ 8:40 PM CT] Our Rackspace Engineers and storage vendors have resolved the issue regarding availability issues for .NET/ASP sites.

Customers who are still experiencing issues or feel they are unrelated to IIS should contact our support team through live chat, ticket, or phone at 1.877.934.0407 or INTL +1.210.581.0407.

Thank you for your patience and understanding of this matter.

Cloud Sites | MySQL50-29.ord1 | Online

At approximately 2:00 AM CT, the Rackspace Cloud engineers identified an issue on MySQL 50-29 in our ORD data center. Currently, the connections to this database server are in read-only mode. Our engineers are diligently working on resolving the issue.

[Update @ 2:45 AM CT]  Rackspace Cloud Engineers continut to work on the MySQL cluster in our ORD data Center.  The databases continue to be in READ-ONLY MODE.  We will continue to update this post as we get more information.

Update: As of about 3:05 AM CT, Cloud Engineers have resolved the issue regarding MySQL 50-29 and restored connectivity.

Thank you for your patience and understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

Cloud Sites | MySQL50-77.ord1 | Online

At approximately 2:00 AM CT, the Rackspace Cloud engineers identified an issue on MySQL 50-77 in our ORD data center. Currently, the connections to this database server are in read-only mode. Our engineers are diligently working on resolving the issue.

[Update @ 2:45 AM CT]  Rackspace Cloud Engineers continut to work on the MySQL cluster in our ORD data Center.  The databases continue to be in READ-ONLY MODE.  We will continue to update this post as we get more information.

Update: As of about 3:45 AM CT, Cloud Engineers have resolved the issue regarding MySQL 50-77 and restored connectivity.

Thank you for your patience and understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

Cloud Sites | MySQL50-15.ord1 | Online

At approximately 2:00 AM CT, the Rackspace Cloud engineers identified an issue on MySQL 50-15 in our ORD data center. Currently, the connections to this database server are in read-only mode. Our engineers are diligently working on resolving the issue.

[Update @ 2:45 AM CT]  Rackspace Cloud Engineers continut to work on the MySQL cluster in our ORD data Center.  The databases continue to be in READ-ONLY MODE.  We will continue to update this post as we get more information.

Update: As of about 3:35 AM CT, Cloud Engineers have resolved the issue regarding MySQL 50-15 and restored connectivity.

Thank you for your patience and understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

Cloud Sites | PHP 5-19 DFW2 | Online

At about 11:25AM CT, Our engineers have identified an issue with cluster php5-19 in dfw wc2. Customer websites that reside on that particular cluster may experience intermittent timeouts, no suitable node errors, and/or longer load times. Our engineers continue working towards a resolution.

Update: 12:00 PM CT, Cloud engineers have resovled the issue and have restored full functionality.

We really appreciate your understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

Cloud Sites | Control Panel | Critical Maintenance| 9:55PM on January 14th, 2012 to 2:00AM January 15th, 2012

The Rackspace Cloud system engineers will be performing maintenance on our Cloud Sites Control Panel starting Saturday January 14th, 2012 at 9:55 PM and is expected to last approximately 4-6 hours.

It is important to note that during this time, the Cloud Sites portion of the Control Panel will be unavailable, however, all other portions will be online (Cloud Servers, Cloud Files, Support, Billing, etc.).

 

If you have any questions or concerns in regards to this maintenance please do not hesitate to contact a member of our support team via live-chat or at the following telephone numbers: 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407

Cloud Sites | Chat System Maintenance | Saturday January 21st, 2012 6:00 PM CST

Starting Saturday January 21st, 2012 6:00 PM CST we will be conducting a maintenance on our Live Chat system. This maintenance is scheduled to last until 8:00 PM CST.

During this maintenance, our chat system will be offline for up to 30 minutes, however phones and ticketing will still be available. There may also be intermittent connectivity to the chat system.

We will work to complete the maintenance as quickly as possible and apologize for any inconvenience. If you have any questions or concerns in regards to this maintenance please do not hesitate to contact a member of our support team via live-chat or at the following telephone numbers: 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.

Update: The date and time for this maintenance has changed

Cloud Sites | Webmail | Resolved

At approximately 1:35 AM CT, the Rackspace Cloud engineers identified an issue when accessing our webmail application. Mail will continue to route as normal during this time, our engineers are diligently working on resolving the issue.

Update: As of about 2:10 AM CT, Mail Engineers have restored full functionality to webmail.

Thank you for your patience and understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

Cloud Sites | MySQL50-18.wc2 | Online

At approximately 2:50 PM CT, the Rackspace Cloud engineers identified an issue on MySQL 50-18 in our DFW data center. Currently, the cluster is running in a degraded state. Our engineers are diligently working on resolving the issue.

UPDATE: At approximately 3:28 PM CT, Rackspace engineers resolved the issue with MySQL 50-18.  The affected cluster is currently online. We will continue to monitor the cluster.

Thank you for your patience and understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

 

Cloud Sites | SAT Datacenter | Critical Maintenance | 9:55PM on January 14th, 2012 to 4:00AM January 15th, 2012 | Data Migration Complete (Monitoring)

The Rackspace Cloud system engineers will be performing maintenance on our Cloud Sites infrastructure in our San Antonio, TX Datacenter starting Saturday January 14th, 2012 at 9:55 PM and is expected to last approximately 4-6 hours.

• If your website currently resides in our SAT datacenter, you will experience down time during this maintenance, and you will be unable to access or make changes to your Cloud Site(s) from within the Cloud Sites Control Panel, the End User Control Panel, or through FTP
• This maintenance will NOT impact customers' websites hosted within our DFW datacenter

If you are a SAT customer, you can also reference our FAQ on this migration:

http://www.rackspace.com/knowledge_center/content/sat-migration-faq

UPDATE: As of 11PM CT, the scheduled Cloud Sites SAT datacenter migration is on schedule and still underway. Regular updates will be posted here.

UPDATE: As of 12AM CT, the scheduled Cloud Sites SAT datacenter migration continues to be on schedule. Regular updates will be posted here. You can refer to our SAT Migration FAQ URL (above) for additional details.

UPDATE: As of 1AM CT, the scheduled Cloud Sites SAT datacenter migration continues to be on schedule. Regular updates will be posted here. You can refer to our SAT Migration FAQ URL (above) for additional details.

UPDATE: As of 1:45 AM CT, the Cloud Sites SAT datacenter migration is currently on schedule. Regular updates will continue to be posted here. You can refer to our SAT Migration FAQ URL (above) for additional details.

UPDATE: As of 2:40 AM CT, the scheduled Cloud Sites SAT datacenter migration is on schedule and still underway. Regular updates will continue to be posted here.

UPDATE: As of 4:00 AM CT, our Cloud System Engineers continue to work on this maintenance. Regular updates will continue to be posted here. Thank you for your patience.

UPDATE: As of 5:00 AM CT, our Cloud System Engineers continue to work on this maintenance. Regular updates will continue to be posted here. Thank you for your patience.

UPDATE: As of 6:00 AM CT, our Cloud System Engineers have completed the SAT to ORD data migration. While data migation is complete, our Cloud Engineers have identified an issue with a portion of customers utilizing IIS. Engineers are working with our storage vendor to resolve the issue. Affected customers utilizing IIS may experience intermittent latency issues and a new status post will be created.

Thanks and if you have any questions or concerns in regards to this maintenance, please do not hesitate to contact a member of our support team via live-chat or at the following telephone numbers: 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.

Cloud Services | DFW | Control Panel | Online

At approximately 2:30 PM CST, Rackspace Cloud Engineers identified an issue with our Control Panel and API. We are currently experiencing intermittent accessibility and some functionality may be degraded. Our Engineers are diligently working on the issue.

Update: As of about 3:30 PM CT, Cloud Engineers have restored full functionality to the Control Panel.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407.

Cloud Sites | Control Panel | Resolved

At approximately 12:30 AM CST, Rackspace Cloud Engineers identified an issue with our Control Panel and the DFW1.We are currently experiencing intermittent accessibility and some functionality may be degraded. The issue has been linked to the an intermediary ISP.

At this time our Network engineers are working with the ISP to resolve the failing route.

RESOLVED: The ISP was able to identify and repair the failed device. At this time all service has been restored.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407.

Cloud Sites | Webmail | Intermittently degraded

At approximately 7:15AM CST, our Email Engineers were alerted that some users are currently having issues accessing our webmail page. Our Engineers are working diligently to resolve the issue.

 

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407.

Cloud Sites | MySQL Critical Maintenance | DFW | January 6th, 2012 @ 9:00 PM - 10:00 PM CST

The Rackspace Cloud system engineers will be performing maintenance on Friday January 6th, 2012, from 9:00 PM - 10:00 PM CST. Due to the nature of maintenance these databases will be offline for approximately 15 minutes during this window.

Affected Databases:

mysql50-30

We will work to complete this maintenance as quickly as possible. If you have any other questions about the planned maintenance, please do not hesitate to contact a member of our support team.

Best Regards,
The Rackspace Cloud
US Toll Free: 1.877.934.0407
International: +1.210.581.0407 

Cloud Sites | Control Panel Features | Online

At approximately 3:05 PM CT, Rackspace Cloud Engineers identified an issue with our Control Panel. We are currently experiencing intermittent accessibility and some functionality may be degraded on our features. Our Engineers are diligently working on the issue.

Update: As of about 3:35 PM CT, Cloud Engineers have restored full functionality to the Control Panel. 

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407.

Cloud Sites | Control Panel | Email Features | Online

At approximately 11:30 AM CT, Rackspace Email Engineers identified an issue within our Control Panel which affects the ability to adminster E-mail accounts under the Email Accounts tab within the Control Panel . Our Engineers are diligently working on resolving the issue.

 UPDATE: As of 12:19PM CT, Rackspace Email Engineers have resolved this issue.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

Cloud Sites | MySQL Maintenance | SAT | January 5th, 2012 @ 12:00 AM - 6:00 AM CDT

The Rackspace Cloud system engineers will be performing maintenance on Thursday January 5th, 2012, from 12:00 AM - 6:00 AM CDT. Due to the nature of maintenance we will be required to place the databases in read-only for a period of up to 15 minutes.

Affected Databases:

mysql4-5.wc1.sat1.stabletransit.com
mysql4-8.wc1.sat1.stabletransit.com
mysql4-9.wc1.sat1.stabletransit.com
mysql4-10.wc1.sat1.stabletransit.com
mysql4-11.wc1.sat1.stabletransit.com
mysql4-12.wc1.sat1.stabletransit.com
mysql4-13.wc1.sat1.stabletransit.com
mysql4-14.wc1.sat1.stabletransit.com

We will work to complete this maintenance as quickly as possible within the maintenance window. If you have any other questions about the planned maintenance, please do not hesitate to contact a member of our support team.

Best Regards,
The Rackspace Cloud
US Toll Free: 1.877.934.0407
International: +1.210.581.0407  

Cloud Sites | Authenticated Email Features | Online

Earlier this morning, we received reports of authenticated mail issues. Our Engineers have identified a delay in changes made through our Control Panel. This delay affects newly created mailboxes and configuration changes. We continue to investigate this situation, and hope to have this resolved as soon as possible. Please note that the unathenticated email relays are not affected.

Update: As of about 11:45 AM CT, Mail Engineers are still working towards a resolution.

Update: As of about 12:20 AM CT, Mail Engineers have resolved the issues with the Control Panel and restored functionality.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.