Rackspace Cloud - Servers Status

Cloud Servers | LON | Server Build Failures | Wednesday May 30th 09:30 UTC | ONLINE

At approximately 09:30 UTC May 30th, Rackspace Cloud Engineers identified an issue with Server Builds in our LON3 Data Center in the UK. Our Engineers are diligently working on the issue and we will update this status post when we have more information.

Update 5AM CDT: At present it appears that the build failures are related to Cloud Files service degradation in the UK. We will continue to provide updates as we obtain them.

Update: 6AM CDT: The build issues in UK based Cloud accounts have cleared, new builds should be functioning as expected.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 / INTL+1.210.581.0407.

Cloud Servers | DFW2, ORD | Datacenter Maintenance

The Rackspace Cloud system engineers will perform a series of updates to our Cloud Servers infrastructure starting Thursday June 14th. Datacenter dates and times are listed below:
 
DFW2 - Thursday June 14th, 2012: 0500 - 1000 UTC (12:00AM - 5:00AM CDT)
 
ORD - Thursday June 21st, 2012: 0500 - 1000 UTC (12:00AM - 5:00AM CDT)

During this maintenance, Cloud Servers located in these data centers may experience brief network degradation which could potentially last up to 60 seconds. 

Public and private networking applications may be impacted. This will include publicly routable services such as Internet based applications, as well as privately routable services like load balancing and server-to-server communications.

Cloud Sites and Cloud Files will remain online and available.
 
If you have any questions or concerns in regards to this maintenance please do not hesitate to contact a member of our support team via live-chat or at the following telephone numbers: 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.

 

UK Cloud Services | LON | Priority Maintenance | Control Panel and API | Thursday, June 14th, 2012 from 12:00AM - 2:00AM BST

The Rackspace Cloud system engineers will be performing updates to our Cloud Products infrastructure on Thursday, June 14th, 2012 from 12:00AM - 2:00AM BST. During the maintenance, UK Customers will have no access to the Rackspace Cloud Control Panel and API for approximatley 30 minutes. This includes the management of the following services:

  - Cloud Servers
  - Cloud Files
  - Cloud Load Balancers
  - Cloud DNS

  - Cloud Files CDN 

Internal systems may also be impacted which will limit our ability to provide technical support during the maintenance window.

The Cloud services themselves, will remain online and available. This maintenance will only impact the management of services.

We are confident the maintenance will be complete on Thursday, June 14th, at 2:00AM BST. If everything goes as planned, the maintenance could be completed in significantly less time.

If you have any questions or concerns in regards to this maintenance please do not hesitate to contact a member of our support team via live-chat or at the following telephone numbers: 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.

 

Cloud Control Panel | US | Online

At approximately 10:20PM Central time we became aware of an issue in the Cloud control panel which may result in an error message when customers try to list devices on an account. We are currently investigating and will have more information as soon as possible. Our Engineers are diligently working to resolve this issue.

UPDATE: as of 10:47pm Central the issue has been resolved. The issue was related to a maintenance that was not expected to result in interruption. We apologize for any inconvenience.

Cloud Servers | DFW1, LON | Datacenter Maintenance

The Rackspace Cloud system engineers will perform a series of updates to our Cloud Servers infrastructure starting Wednesday May 31st. Datacenter dates and times are listed below:
 
DFW1
-       Thursday May 31st, 2012: 0500 - 0900 UTC (12:00AM - 4:00AM CDT)
 
LON
-       Friday June 8th, 2012: 0100 - 0500 UTC (2:00AM - 7:00AM BST)

During this maintenance, Cloud Servers located in these data centers may experience brief network degradation which could potentially last up to 60 seconds.

Public and private networking applications may be impacted. This will include publicly routable services such as internet based applications, as well as privately routable services like load balancing and server to server communications.

Cloud Sites and Cloud Files will remain online and available.
 
If you have any questions or concerns in regards to this maintenance please do not hesitate to contact a member of our support team via live-chat or at the following telephone numbers: 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.

UK Cloud Services | LON | Priority Maintenance | Control Panel and API | Thursday, May 24th, 2012 from 12:00AM BST- 1:00AM BST - Complete (rolled back)

The Rackspace Cloud system engineers will be performing updates to our Cloud Products infrastructure on Thursday, May 24th, 2012 from 12:00AM BST- 1:00AM BST. During the maintenance, UK Customers will have no access to the Rackspace Cloud Control Panel and API. This includes the management of the following services:

  - Cloud Servers
  - Cloud Files
  - Cloud Load Balancers
  - Cloud DNS

Internal systems may also be impacted which will limit our ability to provide technical support during the maintenance window.

The Cloud services themselves, will remain online and available. This maintenance will only impact the management of services.

We are confident the maintenance will be complete on Thursday, May 24th, at 1:00AM BST. If everything goes as planned, the maintenance could be completed in significantly less time.

If you have any questions or concerns in regards to this maintenance please do not hesitate to contact a member of our support team via live-chat or at the following telephone numbers: 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.